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Do you have Voice Mail service?
Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail
and the printer to answer calls:
• See “Setting the distinctive ring” on page 60. Setting selections include single ring, double ring, triple ring, and
any ring.
• Consider adding a second telephone line for the printer.
Check country code
Make sure the country code has been set for the country or region where you are operating the printer:
1 From the control panel, press Settings.
2 Press or repeatedly until Device Setup appears.
3 Press .
4 Press or repeatedly until Country appears.
5 Press .
6 Press or repeatedly until the country or region setting indicated by an * appears.
7 If you want to change the country code:
a Press or repeatedly until the country or region where you are operating the printer appears.
b Press to save the setting.
Is your printer memory full?
Change setting to Scan after Dial.
1 From the control panel, press Fax Mode.
2 Press .
3 Press or repeatedly until Fax Setup appears.
4 Press .
5 Press or repeatedly until Dialing and Sending appears.
6 Press .
7 Press or repeatedly until Scan appears.
8 Press .
9 Press or repeatedly until After Dial appears.
10 Press .
Can send but not receive faxes
These are possible causes and solutions. Try one or more of the following:
Load paper
Load paper to print any faxes that have been stored in the printer.
113
- 5000 Series User's Guide 1
- Safety information 2
- Contents 3
- Finding more information 9
- Operating system notice 12
- Setting up the printer 13
- Choosing a fax connection 16
- Using an RJ11 adapter 17
- • Germany 19
- • Austria 19
- • Switzerland 19
- Connecting to a telephone 21
- Using a digital phone service 25
- Using the control panel 25
- Saving settings 28
- Using the World Wide Web 31
- Security Information 34
- Loading paper 35
- Loading envelopes 35
- Loading labels 36
- Loading transparencies 37
- Loading iron-on transfers 37
- Loading custom-size paper 37
- Loading banner paper 37
- 2 Enter a fax number using: 40
- Receiving a fax manually 43
- Understanding the Fax menu 46
- Faxing using the computer 53
- Forwarding faxes 55
- Using the computer Phone Book 55
- Setting Auto Answer to on 57
- Blocking junk faxes 58
- Setting up a dialing prefix 60
- Setting the distinctive ring 60
- Setting up Speed Dial 61
- Printing fax activity reports 62
- Printing 63
- Collating copies 65
- Printing specialty documents 66
- Printing envelopes 67
- Printing an image as a poster 68
- Printing a booklet 68
- Assembling a booklet 69
- Printing iron-on transfers 69
- Printing on custom-size paper 69
- Changing printer settings 70
- Making a copy 73
- Adjusting copy quality 73
- Understanding the Copy menu 75
- 1 Pull the control panel up 76
- Scanning 77
- Scanning images for editing 78
- Canceling a scan job 82
- Working with photos 83
- Editing photos 88
- Blurring/Sharpening a photo 89
- Enhancing a photo 89
- Despeckling a photo 90
- Printing photos 91
- Printing Photo Packages 92
- Creating Photo Greeting Cards 92
- Networking overview 95
- Finding your MAC address 95
- Direct IP printing 96
- Ping the printer 96
- Maintaining the printer 98
- Installing print cartridges 99
- Refilling print cartridges 101
- Aligning print cartridges 101
- Ordering supplies 105
- Troubleshooting 107
- Software does not install 108
- Page does not print 109
- Understanding Warning levels 110
- Fax troubleshooting 111
- Check country code 113
- Is your printer memory full? 113
- Load paper 113
- Printer receives a blank fax 115
- Fax Error 116
- Failed to Connect 117
- Fax Mode Unsupported 117
- Remote Fax Error 118
- Phone Line Busy 118
- Phone Line Error 119
- Paper jam in the printer 120
- Banner paper jams 122
- Paper continues to jam 122
- Print troubleshooting 123
- Poor text and graphic quality 124
- Print speed is slow 125
- Photo smudges or scratches 126
- Checking the print cartridges 126
- Ink levels seem incorrect 127
- Print is too dark or smudged 129
- Checking the printer status 132
- Settings are not saved 132
- Checking printer readiness 132
- Resolving font problems 133
- Printing a test page 134
- Test page does not print 135
- Checking the port setting 136
- Check the printer status 138
- Wrong printer is attached 139
- Updating the printer software 140
- Copy troubleshooting 141
- Poor copy quality 142
- Scan troubleshooting 143
- Scan was not successful 144
- Poor scanned image quality 144
- Alignment Error 146
- Clear Carrier Jam 147
- Clear Paper Jam 148
- Computer not connected 148
- Cover Open 149
- Document Load Error 149
- Load Document 150
- Memory Failure 151
- Scan Request Failed 151
- Clearing error messages 152
- Left/Right Cartridge Missing 152
- Communication not available 152
- General Printing Problem 153
- Out of Memory 153
- Out of Paper 153
- Fixing a printing failure 153
- Paper Jam 154
- Multiple All-In-Ones found 154
- Product information 155
- Edition notice 155
- Conventions 156
- Power consumption 159
- Statement of Limited Warranty 160
- LEXMARK LICENSE AGREEMENTS 161
- CARTRIDGE LICENSE AGREEMENT 162
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